📄 Privacy Policy
Effective Date: March 21, 2025
Last Updated: March 21, 2025
1. Who We Are
Yeneta Online Tutorial Services (“we”, “our”, or “us”) is an educational platform that offers online tutorial services and learning support to Ethiopian students of Grades 7–12. Our services are accessible via our website, www.yenetatutor.com.
For questions about this Privacy Policy, contact us at:
📧 Email: yeneta1234@gmail.com
📞 Phone: +251 911 025 415
📍 Address: Sidist Kilo
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Age or date of birth of the student
- Grade level and school name of the student
- Email address and/or phone number of the parent/Guardian
- Parent/guardian contact info
b. Account & Login Information
- Username and password
- Activity logs and session duration
c. Usage Data
- IP address
- Device type, operating system, and browser
- Pages visited, features used, and quiz performance
3. How We Use Your Information
We use your information for the following purposes:
- To provide access to learning content and tutorials
- To personalize lessons based on your grade level
- To track academic progress and suggest improvements
- To provide customer support and technical assistance
- To send relevant notifications, updates, or reminders
- To improve platform performance and user experience
- To comply with applicable legal and educational standards
4. Parental Consent for Children Under 13
If the user is under the age of 13, we require consent from a parent or legal guardian before account registration and data collection. We do not knowingly collect personal information from children without parental permission.
5. How We Share Your Information
We do not sell or rent your data. We may share information:
- With teachers or tutors working on our platform (limited to academic needs)
- With payment processors (for subscription payments)
- With government education regulators (if legally required)
- With IT or security providers for platform maintenance
All third parties must agree to protect your data in accordance with this policy.
6. How We Protect Your Data
We take data security seriously. We use:
- Password encryption
- Secure servers and firewalls
- Role-based access controls
- Regular audits and system updates
Only authorized staff have access to personal data.
7. Your Rights
You (or your parent/guardian) have the right to:
- Request a copy of your data
- Ask us to correct inaccurate data
- Request that we delete your account and data
- Withdraw consent for data use at any time
To exercise these rights, contact us via email at [your email].
8. Cookies and Tracking Technologies
We use cookies to:
- Save login preferences
- Measure platform usage
- Improve performance and personalize content
You can turn off cookies via your browser settings, but some features may not work correctly.
9. Data Retention
We keep user data only as long as necessary for educational and operational purposes, or as required by law. Inactive accounts may be deleted after 12 months of no activity.
10. Changes to This Policy
We may update this Privacy Policy occasionally. If we make material changes, we will notify you by email or through the app/website. Continued use after changes means you accept the updated policy.
11. Governing Law
This Privacy Policy is governed by the laws of the Federal Democratic Republic of Ethiopia.